efund & Returns Policy
Effective Date: 06/21/2025
At Jessica Specter, your satisfaction is part of the magic. Whether you’re ordering tarot readings, prints, art, or spellbinding goods, we want to make sure your experience is fair and aligned with global consumer protections.
✦ Return & Refund Window
We gladly accept returns or refund requests within 14 days of delivery for most physical products. If you’re not happy with your order or changed your mind, you have the right to request a return during this time — no hard feelings.
Digital items (like downloadable content or tarot readings) are non-refundable once delivered unless there’s a technical issue on our end.
✦ Eligibility for a Refund
To qualify for a return/refund:
- Your item must be in its original condition (unworn, unused, and unwashed).
- You must contact us within 14 days of receiving your item.
- You’ll need the receipt or proof of purchase.
To start a return, email: [email protected]
We’ll provide return instructions. Items sent back without contacting us first will not be accepted.
✦ Who Pays for Return Shipping?
- If the item is damaged, defective, or incorrect: We cover return shipping.
- If you simply changed your mind: You cover the return shipping.
We recommend using tracked mail. Lost returns can’t be refunded.
✦ When Will I Get My Refund?
Once we receive your return and confirm its condition, we’ll issue a full refund to your original payment method within 7 business days. Please note that it can take some time for your bank or card issuer to process and post the refund.
✦ Late or Missing Refunds
Still waiting on a refund? Here’s what to do:
- Double-check your bank account or credit card.
- Contact your payment provider — some may take a few days to reflect the refund.
- If you’ve done all of the above and still have questions, reach out to us at [email protected]
✦ Digital Products & Tarot Readings
Due to the nature of digital and personalized services, all digital downloads, tarot readings, and spellwork purchases are final once delivered. If you experience an issue or received the wrong file/service, please contact us — we’ll make it right.
✦ EU & UK Customers
In accordance with EU and UK consumer laws, you have a 14-day cooling-off period. This means you may return your item for any reason within 14 days of receipt. If we are not notified, your right to a refund may be affected.
Questions or Concerns?
We’re here to help. Email us at [email protected] and we’ll work with you to resolve any issues — no smoke, no mirrors.